Legal
Privacy Policy
Last updated: January 16, 2026
At Twacha Labs, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use our skin analysis services.
Information We Collect
Account Information: When you create an account, we collect your email address to authenticate your identity and send you scan results.
Facial Images: When you use our scan feature, we temporarily process your facial images to analyze skin health metrics. Images are processed using clinical-grade encryption (AES-256).
Usage Data: We collect anonymized data about how you interact with our service to improve the user experience.
How We Use Your Information
We use your information to:
- Provide personalized skin analysis and recommendations
- Track your skin health progress over time
- Send you scan results and account notifications
- Improve our AI analysis algorithms (using anonymized data only)
Data Security
Your data is protected by clinical-grade security measures:
- AES-256 encryption for all stored data
- TLS 1.3 for data in transit
- SOC 2 compliant infrastructure
- Regular security audits and penetration testing
Data Retention
We retain your scan history and account data for as long as your account is active. You can request deletion of your data at any time by contacting us. Upon account deletion, all personal data including facial images will be permanently removed within 30 days.
Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
Third-Party Services
We use select third-party services to operate our platform, including cloud hosting (with servers located in secure data centers), authentication services, and analytics. These partners are contractually bound to protect your data and use it only for the purposes we specify.
Contact Us
If you have questions about this Privacy Policy or want to exercise your data rights, contact us at founder@twachalabs.io